Generally, it’s because either the username or the password was entered incorrectly. They are both case-sensitive.

Your password will expire every six months. You will be notified the first time you log in after the password has expired.

All of your personal accounts will automatically appear in your online banking. You don’t have to do anything to add them.

For your security and account protection, the first time you log into Go Banking from a new device, you will be prompted to verify your identity by receiving a one-time verification code via the email or phone number on file.

This extra layer of security helps protect your account from unauthorized access. Once you enter the code and choose to trust the device, you shouldn’t be asked to verify again when logging in from that same device in the future.

If you’re logging in from a trusted device but still being asked to verify, check your browser settings to ensure cookies are enabled or try updating your saved login preferences. If you need assistance, our team is happy to help! Contact us anytime for support.

You can click on the “Forgot Password” link and receive a temporary password by email. You can also call us, and we can give you a temporary password.

With Go Banking, you can now use External Transfer to securely move money between your Mercer Savings Bank account and accounts you own at other financial institutions.

Select External Transfer from your menu, enter the routing number and account number and follow the prompts to complete the transfer.

Once your external account is set up, you can make transfers whenever you need—quickly and securely! If you have any questions, we’re here to help.

In most cases, this is because your online banking is locked. We can unlock your online account, and if necessary, give you a temporary password that you can use to log in and change it. This must be done through your online banking. You can’t change your password within the mobile app.

The method of payment (electronic, single check, or draft check) is determined by whether the payee is set up to receive electronic payments, your payment history, recent activity, and the amount of your payment.