Conversion - Mercer Savings Bank

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Exciting Changes Coming Soon

At Mercer Savings Bank, we are constantly working to improve our services and provide you with the best tools to manage your financial needs. As part of this commitment, we’re excited to announce that we’re upgrading our banking systems to bring you even more convenient and innovative services.

We know transitions can be difficult, but we’re confident that these upgrades will make banking with Mercer even better. Our team is here to help with any questions you may have along the way. Whether you need assistance navigating the new system or have questions about specific changes, we’re here to make this as smooth as possible for you.

For questions about the upcoming changes, you can call us at 877-672-4543.

Important Dates & Details

Saturday, February 22nd
To complete the system upgrades, all Mercer Savings locations will be closed on Saturday, February 22nd. We’ll be back to our normal hours on Monday, February 24th.

New Debit Cards
In mid-February, you’ll receive a new MasterCard debit card in the mail. Your old Visa debit card will no longer work after February 23rd, so be sure to activate and begin using your new card starting February 24th. If you have automatic payments linked to your current card, be sure to update your card details with those merchants.

Limited Access During the Transition
Please note, there will be some temporary interruptions to services as we complete the conversion. Here’s what you need to know:

February 17th – 23rd: Limited access to bill pay, and you will not be able to add new bill payments or update recurring payments during this time.
ATM Access: ATM access may be limited at our branches during the conversion, so please plan ahead for cash needs.
eStatements: We recommend downloading or printing any statements you may need before February 21st, as previous eStatements will not be available after that date.

Improved Online and Mobile Banking

Starting on February 24th, you’ll experience a more user-friendly online and mobile banking platform with new features to make managing your accounts a breeze. For your new online banking credentials, refer to our mailing or give us a call at 877.672.4543.

Mobile users will need to delete the existing app and download the new one from your phone’s app store. Just look for Mercer Savings Bank Mobile, download it, and use the credentials we provided in our mailing.

Frequently Asked Questions

Will my account number stay the same?

Yes. All account numbers will stay the same.

Will I keep my passbook account?

No. All passbook savings accounts and mortgage loans will convert to statement accounts.

Will I get a new debit card?

Yes. Your new debit MasterCard and PIN mailer will arrive separately by mail in mid-February. Please activate and begin using your new card on February 24th. Your Visa debit card will not work after February 23rd.

If you have payments set up with your current card, contact those merchants and supply them with your new card information.

How will this affect my online banking?

Online Banking access may be interrupted beginning Friday, February 21st. You can sign into the new online banking platform on February 24th. You will need to use the credentials we provided in our mailing or reach out to 877-672-4543 if you’re unsure.

Will Bill Pay be affected?

For current bill pay users, your billing information will still be available. However, from February 17th – 23rd, you will not be able to add new bill pays or update any recurring payments/transfers, so be sure everything is ready to go before that time.

Will I have access to my previous eStatements?

We suggest current eStatement customers print or download prior statements for future use. Previously generated monthly statements will not be available online after February 21st.

Note: All eStatement customers will receive a one-time paper statement as part of our conversion process.

Is there a change to Mobile Banking?

Yes – you will need to delete the old mobile app and download the new version from your device’s app store. Look for Mercer Savings Bank Mobile, download it, and sign in using the credentials we sent you in the mail.

Will there be an interruption to ATMs?

ATM access may be limited during our conversion. You’ll want to plan ahead and get cash before end of business on Friday, February 21st.